Question 1

How does the 14-day free trial work?

Accepted Answer

Start with full Professional plan features for 14 days, no credit card required. At the end of your trial, you can upgrade to a paid plan or continue with our free Starter plan.

Question 2

Where are your monitoring regions located?

Accepted Answer

We operate 5 managed regions on Cloudflare's global edge network: US East (Washington DC), US West (San Francisco), Europe (London), Asia (Singapore), and Oceania (Sydney). Enterprise customers can also deploy unlimited Private Locations in their own infrastructure for internal monitoring.

Question 3

Can I cancel my subscription anytime?

Accepted Answer

Yes, absolutely. You can cancel your subscription at any time from your billing settings. There are no cancellation fees or long-term commitments.

Question 4

How are monitors counted?

Accepted Answer

Each URL, server, or cron job you monitor counts as one monitor. For example, monitoring your website and API would count as 2 monitors.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express) through our secure Stripe integration. Enterprise customers can also pay via invoice.

Question 6

Is my data secure?

Accepted Answer

Yes. Data is encrypted in transit with TLS, and sensitive integration credentials and selected secrets are encrypted at rest. Access is role-based and tenant-isolated, with two-factor authentication and audit logging available. We do not sell personal information or use customer data for third-party advertising; our Privacy Policy explains the service providers we rely on to operate the platform.

Question 7

Do you offer refunds?

Accepted Answer

Eligible refund requests may be submitted within 14 days of your payment or renewal date, subject to our Refund Policy. Not every reason qualifies — change of mind, for example, is not eligible — so please review the Refund Policy or contact our support team before requesting one.

Monitoring That Explains Incidents — Not Just Detects Them