Question 1

How much does AdministerPoint cost?

Accepted Answer

AdministerPoint has three plans. Starter is free forever. Professional is $29 per month or $278 per year. Enterprise is $99 per month or $950 per year. Annual billing saves 20% compared with paying monthly. All prices are in US dollars and exclude applicable taxes (such as VAT, GST or sales tax), which are calculated at checkout based on your billing location.

Question 2

Is there a free plan?

Accepted Answer

Yes. The free Starter plan includes 10 monitors, 5-minute check intervals, 1 monitoring region per monitor, 7-day data retention, 1 public status page, 10 AI actions per month and all ten alert channels. No credit card is required to start.

Question 3

How does the 14-day free trial work?

Accepted Answer

The Professional and Enterprise plans start with a 14-day trial of the full plan features, with no credit card required. At the end of the trial you can upgrade to a paid plan or continue on the free Starter plan. Starter itself has no trial because it is already free.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from Settings, then Billing. Cancellation stops future renewal, and your paid access continues through the end of the current billing period before your organization returns to the free Starter plan.

Question 5

What payment methods do you accept?

Accepted Answer

Payments are processed securely through Stripe. Available payment methods are shown at checkout.

Question 6

How are monitors counted?

Accepted Answer

Service monitors and servers have separate plan limits. Website, API, heartbeat/cron and other service checks use your service-monitor allowance, while servers use the separate server allowance shown for your plan. The two are counted independently, so a server never uses up a service-monitor slot.

Question 7

What is the difference between the Professional and Enterprise plans?

Accepted Answer

Professional adds 1-minute checks, 100 monitors, 90-day retention, up to 5 monitoring regions, API access, PDF export, the automatic AI incident summary, Health Intelligence trends, SMS and voice escalation (BYO-Twilio) and escalation policies. Enterprise adds unlimited monitors, 20-second checks, 1-year retention, unlimited Private Locations, white-label reports and status pages, scheduled reports, custom status-page domains, SAML single sign-on, full multi-person on-call rotations and a dedicated account manager.

Question 8

Is AI included on every plan?

Accepted Answer

AI is available on all three plans. Starter includes 10 AI actions per month, Professional 50 and Enterprise 150, and you can bring your own AI key (BYOK) to run on your own provider. On-demand AI root cause analysis and postmortem drafts are available wherever AI is enabled. The automatic AI incident summary, written when an auto-managed incident resolves, is a Professional and Enterprise feature.

Question 9

Are SMS and voice alerts included?

Accepted Answer

SMS and voice-call alerts are on-call escalation methods available on the Professional and Enterprise plans, delivered through your own Twilio account (BYO-Twilio) with no per-message platform markup. They are separate from the ten alert channels, which are included on every plan including free Starter.

Question 10

Do you offer refunds?

Accepted Answer

Eligible refund requests may be submitted within 14 days of your payment or renewal date, subject to our Refund Policy. Not every reason qualifies — change of mind, for example, is not eligible — so please review the Refund Policy or contact our support team before requesting one.

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